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Data does not work after ui 6 update

(Topic created on: 07-12-2023 06:35 PM)
2404 Views
RahinS94
Pioneer
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Updated my s22+ to one ui 6, however the mobile data on my uk O2 sim card does not work anymore.
It still appears and turns on, but nothing will load even in full service areas that previously loaded when on one ui 5.

Tried restarting, removing the sim, airplane mode, but no effect.

Anyone else experiencing same problems and/or know a way to resolve this??
Thanks
16 REPLIES 16
Piper123
Maestro
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Hey there

Have you tried the following:

1. Reset network settings
2. Tried a different SIM in your device
3. Tried your SIM in SIM Slot 2?
RahinS94
Pioneer
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How do I reset the network settings? Different sim cards do not work either, and my s22 only has 1 sim tray 😞
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Solution
Piper123
Maestro
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Hi there

Go to settings then top right click on search icon.

Search Reset Network Settings and follow the instructions.

Please note you may lose other settings like WiFi and may need to re-enter these.
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Piper123
Maestro
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Some S22 Series phones support dual SIM.

Single tray. Sims go in either side.
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RahinS94
Pioneer
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You are a life saver thank you so much!! Network settings reset seems to have done the job!! Thanks so much for the help
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Piper123
Maestro
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Brilliant news.

Thank you for confirming 😆
JMH80
Apprentice
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Absolute ***** with this stupid ui6 update. I've got no data now , really pissed off about it , have to do a lot of messing about to try and get data back because of this ridiculous update 😤
RahinS94
Pioneer
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Try the network reset in settings that I was suggested. It worked and brought back the data
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JMH80
Apprentice
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Hi , I've tried that but it didn't help, I also regrettably did a factory reset and that didn't work either , I've contacted Samsung on twitter , thanks for your suggestion anyway