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Original topic:

Complaints ombudsman

(Topic created on: 15-09-2023 01:50 PM)
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ta86
Explorer
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Hello,

Does anyone know who the ombudsman is for Samsung OR any information about escalating your complaints if samsung is not helpful.
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6 REPLIES 6
AaronAJ
Moderator
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@ta86 I am sorry to hear you wish to complain, this is not the service we strive for. If you'd like, you can send me a direct message and we can discuss this together.


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ta86
Explorer
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Thanks. Please check DM
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ta86
Explorer
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Image Screenshot_20230915_155907_Device Services.jpg
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Jo-Anne Stang
First Poster
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I would also appreciate knowing the answer to this as I’m having an issue with SAMSUNG shipping my grandson a phone that I purchased online for him through Samsung Canada.  They shipped a phone with a different IMEI number than the one showing on the invoice and now will not help me with SAMSUNG care.  I didn’t even know what an IMEI number was until I called SAMSUNG care.  Clearly this is a SAMSUNG error and I’d like to explore ways to have this resolved fairly.

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Members_CZmhp2S
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i to am having issues, unresoloved, discriminated by samsung, not willing to resolve, from a longtime samsung comsumer... very much let down, consistanly inconsistant.

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Members_hxJoK03
First Poster
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Hi AaronAJ - I would like to escalate my order issue with Samsung. I've spoken to different people in the last 3 days and spent nearly 8 hours on the phone and still no resolution for me.

Can you please tell me how to raise a complaint with Smasung ? Shop team has no clue and gave me a contact number which do not exist.

 

Thanks!

Jitesh

 

 

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