Complaint

[Redfox151]

Does anyone have a contact email for UK complaints? I've tried ringing and tweeting already.

Thanks

[echester]

No - I've tried contacting to make a formal complaint a number of times! I get promised a call back which then never happens, and then they finally email a response to my complaint not even addressing my complaint! Then when I call again I am informed that my complaint has been closed and marked as completed - this has happened twice now and my complaint has still not been addressed!

[Reylob]

Did you try support@samsunguk.zendesk.com?

[BandOfBrothers]

Is there something that we can help with @Redfox151  ?

[Redfox151]

I'll give it a go. Thanks.

[Redfox151]

They're absolutely awful. They dont seem to realise that many issues can be dealt with really quickly - but the obfuscation just makes people doubly p*ssed off

[Redfox151]

Really straightforward issue. Bought a new S22 but no plug in the box, so just a double C charging cable. As such, am unable to use the damned thing. Sales issued have me a voucher, but the shop is sold out. I really don't see why I should have to buy something on Amazon....it should come in the box. Or at least explicitly state that you will have to buy one separately. Mainly annoyed at being passed around now. Will be sending the phone back.

[Glenntech]

This is something thats well publisized and it's in the details when you go to buy the phone as well
You can pickup chargers cheaply enough
Although I will say this is an annoying thing phone manufacturers are doing now

[Redfox151]

It really is annoying...especially when they say you should use Samsung branded stuff for optimum performance 🙄. Any idea why they switched to double C connectors? Just seems random to me.

[BandOfBrothers]

Thank you for elaborating.

To be honest your fortunate that Samsung have issued a shop voucher as the situation of not supplying a charging brick has been in place for various phone's for a while.

I appreciate they are not currently in stock too.

This is the case with alternative manufacturers too.

Personally I prefer to use wireless chargers.

The supplied cable also allows a person to hook up to a computer or laptop to charge too.