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Calls cutting off

(Topic created on: 07-03-2022 08:17 PM)
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GMah85
Journeyman
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Phone keeps cutting off during phone calls.  This is really annoying . Why does it keep doing this . I have put the sim card in again , reset phone and still keeps cutting out . So poor 
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12 REPLIES 12
BandOfBrothers
Samsung Members Star ★★
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Is this happening everywhere you make a call or in a particular area @GMah85 

What's your signal bar at the top showing as ?

Are you using network cell masts to make a call or Wi-Fi Calling.

There is an option in Settings,  General Management,  Reset , Reset Network Connections.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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GMah85
Journeyman
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Everywhere
GMah85
Journeyman
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Signal bar is fine. Then just Cutts off after 10 seconds, 30 seconds. Really depends
BandOfBrothers
Samsung Members Star ★★
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If you place your sim card in another phone is everything fine with calls ? @GMah85 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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MrJCharming
Helping Hand
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I have the same issue.

My calls are dreadful.

Report it on your Samsung members app, and I suggest anyone else who has it does too.

Supposedly issue to do with 4g soo could reduce 4g to 3g
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GMah85
Journeyman
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Yeah had an old samsung lying about no issues
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GMah85
Journeyman
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How do u do that. To be honest. I just want to return it. Really disappointed
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GMah85
Journeyman
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Yes had old Samsung lying about no issues
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BandOfBrothers
Samsung Members Star ★★
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Then this could be a hardware issue.

I would suggest to contact Samsung or whoever supplied the phone to ask for a replacement. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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