Bootloop, screen freeze issue

Riz1ac · ‎16-12-2024

Hey Samsung

How are you guys getting on with resolving this issue a lot of us are having? It's nearly two months since it first started occurring.

BandOfBrothers · ‎16-12-2024

Hi @Riz1ac

Thankfully I've not experienced this issue on my Samsung Galaxy s²² Ultra.

Has Samsung responded via any reports sent via the Samsung Members App 🤔

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

keith30 · ‎16-12-2024

I haven't neither had an issue on my S22ultra.

sreenira · ‎17-12-2024

Those who have not had this issue should consider themselves lucky. s22ultra user from India. An update just bricked my phone and Samsung is claiming that the motherboard is fried? and cherry on top is that they expect us to pay 41K INR to fix it.
I'm deeply disappointed with Samsung and i really hope they do something here. The least bit minimum replace my phone or atleast provide an exchange option to buy a new phone from them. Not bloody ask me to pay 41K for their mistake. Absolutely reckless.

sreenira · ‎17-12-2024

i have lost my faith in this brand now.

Punnyabrata · ‎03-03-2025

My phone updated its software last week, and ever since, it's been plagued with performance issues. It crashed and restarted a few times before ending up in a bootloop yesterday. Before the update, everything was working perfectly. I attempted to access Safe Mode but had no success. I also reached out to Samsung chat support, but the representative was unhelpful and simply advised me to visit a service center. Unfortunately, the service center was equally unhelpful. I even let the battery drain completely, but now the phone vibrates repeatedly whenever I try to charge it.

Has anyone had any success booting into the OS without losing their data? Beyond the issue of planned obsolescence, I think Samsung needs to be held accountable for taking their customers' loyalty for granted. If car manufacturers can issue recalls, why not phone companies? I currently own four Samsung phones and a Samsung TV, but their customer support is worse than Google’s. I'm in Canada and if anyone is pursuing a class-action lawsuit, count me in.