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Boot Loop root cause and solution! Do the same!

(Topic created on: 17-02-2025 09:50 PM)
7536 Views
Members_2eKoj97
Pioneer
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Root cause
If you have experienced a persistent boot loop issue after the 6.1 update, it is highly likely that your phone is already ruined, and there is nothing you can do through software fixes or tricks to resolve this issue permanently. Your phone is bricked.

Samsung's software update caused a prolonged boot loop for many devices. This boot loop overheated the CPU and damaged the connection between the motherboard and the solder balls of the CPU, especially in phones using low-quality Exynos processors (Samsung's own CPU). While CPUs can technically be reballed, finding a repair shop capable of performing this complicated process is extremely difficult, as it requires advanced skills and equipment.

CPUs are generally tested against heat damage and are designed to shut themselves off when overheating occurs. However, in certain scenarios, such as exposure to external forces like sunlight or when safety mechanisms fail during the early stages of CPU initialization, this protection may not activate in time. The constant boot loop caused by the software update impacted the CPU, subjecting it to extreme stress levels in the early phase of initialization that caused permanent damage to the soldered balls of the chip. This destructive "boot loop cycle" combined with the lower quality of Exynos CPUs, practically guarantees that affected devices will fail.

Solution
Raise and articulate your issue through Samsung's "Email the CEO's Office" communication channel, even if your warranty has expired. Samsung Service Centers lack the decision-making authority to escalate such issues, or they simply may not care enough. I have personally tried reaching them, but they were of no help at all, only "Member Stars" here are more unhelpful, ignorant, unwilling, reluctant about this issue than them. They will neither represent you nor take responsibility for resolving this issue.

You need to take the initiative and directly point out to Samsung that this problem exists. If they confirm that your phone was indeed damaged due to their software update, they may repair it free of charge (replace the entire motherboard where the CPU embedded). It is unfortunate that customers must go the extra mile to receive proper service and cannot rely on a trustworthy experience after their once perfectly functioning phone was ruined overnight by a software update.

Raise your issue, post about it, visit service centers, email the CEO’s office, start a conciliation process, or even pursue legal action if necessary. For me, the "Email the CEO's Office" option (link here , you might need the version of this page local to your country, I am from Europe) was effective in getting my phone repaired.

13 REPLIES 13
Piper123
Samsung Members Star ★
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Agree that the boot loop issue does appear to be an issue that needs resolving as @JAMES4578 who has been A Samsung Members Star for a number of years has rightly stated.

However, in order to get your message across and get the right people in board, being critical, negative and using over the top emotive and argumentative language is almost guaranteed to end in failure.

Best to keep to the point in short and punchy comments and bring everyone on board. (not calling people fan boys or bots for example).

And for those who think that. Members Stars toe a corporate line and only ever say good things, spend some time looking back at previous posts where we have commented. I for one am certainly not afraid to be critical where I believe Samsung have got it wrong. But I will aim to be constructive about it. 🙏
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
RustyCandy
Apprentice
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Well I'm one of this unfortunate event, I was using my s21 fe normally like every day and randomly shut off (whit 67% battery) and keeps boot looping. If I left it doing it's things after a while I can turn it back on but then after a miserable 2 minutes we are back at the same stuff. Today I brought it to a Samsung repair shop near me and they said it would take 10 working days (probably 2/3 weeks) after they "fix it" and said if it's a hardware problem it can cost from 100 to 150 euros to fix it which I'm fine whit that, and also it could reset but at least I had my pics saved just the day before this happened, it's kinda like it knew in a way. ***** Samsung and this updates 😭

 

 

(Edit) They called back and said the problem is a fried motherboard and it's 350€ soo I went and take it back, maybe I will buy a motherboard off eBay and fix it myself, it's already bricked soo 🤷

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Alazaren
Student
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I just got this issue during update. It is just pure amazement, updates crash customers phones and nobody cares ). No guides from offcials, nothing. 

Iyiolastrings
First Poster
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It's honestly baffling. I experienced the same issue just last week, and it's frustrating to see this becoming a global problem, yet Samsung remains completely silent!

This is a reputable brand, for crying out loud. If a problem can’t be resolved within an entire year, it really makes you question the point of investing so much just for peace of mind when it comes to your choice of mobile devices, especially when that peace turns out to be so short-lived.