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Original topic:

Blacklisting the unopened Samsung S22 5G

(Topic created on: 21-04-2022 07:29 PM)
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Tauqeer
Journeyman
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I have been subjected to theft and fraud and i am trying to get phone black listed from samsung as i baught it directly from them.I tried whole day ,talked to diffrent people but no help.I was ready to give any information possible but they don't know what to do.They are such a shame ,if it would have been apple there customer service is really awsm.This was the last time i baught a phone from samsung.
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18 REPLIES 18
MrJCharming
Helping Hand
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Call your network, the network can block your phone
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XxRayxX
Pioneer
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Surly this lays with you network provider? And should be first point of call. I would report it to them ASAP also check out find my phone it might help track it etc?
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AndrewL
Moderator
Moderator
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@Tauqeer: While we can't blacklist the phone for you, I recommend logging in to Find My Mobile using the Samsung account details that are registered to your S22 Ultra, and you can remotely manage the phone from here. 

https://findmymobile.samsung.com

Find My Mobile allows you to locate, lock and/or wipe your device remotely, amongst other features. To find out more, please check out the link below.

What is Find My Mobile and how can I use it to locate, lock or wipe my device? | Samsung UK

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Reylob
Big Cheese
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You should tell the network to block the phone and report the IMEI to the police.

Check this link:

https://www.citizensadvice.org.uk/consumer/phone-internet-downloads-or-tv/what-to-do-if-your-mobile-...

Tauqeer
Journeyman
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I have reported my IMEI to police and network provider can not block it, as it was brand new phone and never used.Only samsung can block it.
Tauqeer
Journeyman
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I have reported my IMEI to police and network provider can not block it, as it was brand new phone and never used.Only samsung can block it.
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BandOfBrothers
Samsung Members Star ★★
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@AndrewL 

If Samsung can imei block a phone due to a Trade In not being completed etc is there a reason why Samsung could not block a phone due to these instances if the Op contacted the Samsung Online Shop Team.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

AndrewL
Moderator
Moderator
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@BandOfBrothers @Tauqeer: I'm not sure if it's possible for lost and stolen items, but it's worth giving them a call on 0330 726 7467 to see if it's something that they can assist you with. 

Tauqeer
Journeyman
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Exactly this was my argument, if you can block for trade in not completed then why not in case of fraud.