Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Beta > Official Release

(Topic created on: 30-10-2022 07:57 AM)
Bipolar_Blanker
Navigator
Options
Since getting the official release of the latest software after participating in beta my phone's decided to not charge sometimes when it's saying charging onscreen

Anyone else had the issue ?
3 REPLIES 3
AndrewL
Moderator
Moderator
Options

@Bipolar_Blanker: Are you using an official plug adapter along with the USB cable that came packaged with the device? If so, does the issue occur at a certain charge percentage, or is it random? Have you tried powering off the phone and connecting to your charger to see if the issue persists? 

To test the hardware, please head to the Samsung Members app > Press and hold on the app icon > Diagnostics > Cable charging, and follow the on screen instructions. Does this test flag any issues? 

0 Likes
JimmyAmigo
Navigator
Options
Yes same here. Noticed this happens when I'm wirelessly charging. I have to re-seat the phone to get it to kick in.
0 Likes
Bipolar_Blanker
Navigator
Options
Yea only official items, just random times it's happening and diagnostics show no issues
0 Likes