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Beta > Official Release

(Topic created on: 30-10-2022 07:57 AM)
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Warlozo
Pathfinder
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Since getting the official release of the latest software after participating in beta my phone's decided to not charge sometimes when it's saying charging onscreen

Anyone else had the issue ?
3 REPLIES 3
AndrewL
Moderator
Moderator
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@Warlozo: Are you using an official plug adapter along with the USB cable that came packaged with the device? If so, does the issue occur at a certain charge percentage, or is it random? Have you tried powering off the phone and connecting to your charger to see if the issue persists? 

To test the hardware, please head to the Samsung Members app > Press and hold on the app icon > Diagnostics > Cable charging, and follow the on screen instructions. Does this test flag any issues? 

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JimmyAmigo
Pioneer
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Yes same here. Noticed this happens when I'm wirelessly charging. I have to re-seat the phone to get it to kick in.
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Warlozo
Pathfinder
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Yea only official items, just random times it's happening and diagnostics show no issues
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