05-06-2025 12:41 PM - last edited 08-06-2025 12:32 PM
05-06-2025 12:45 PM
05-06-2025 12:58 PM
05-06-2025 03:05 PM
05-06-2025 03:25 PM - last edited 05-06-2025 03:27 PM
Hey, I would suggest doing a clear cache partition, as sometimes updating the device can cause a few issues and sometimes performing this can fix the issue.
To clear your phone's cache partition:
I would also checkout your battery heath, in settings here the stops below, hopefully clearing the cache will help fix this issue.
Here's how to find out your phone's battery health percentage:
1. Go to Settings.
2. Tap on Battery.
3. Scroll down to Battery information.
Check the Battery Health percentage.This percentage gives you an idea of your battery's overall capacity and how well it's performing compared to when it was new.
05-06-2025 05:45 PM
05-06-2025 06:39 PM
@JenPh: Please can you try restarting your phone in Safe Mode, as this will disable all third party apps and help to determine if the issue is stemming from an external source.
To enter Safe mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode. Alternatively, swipe from the top of the screen to the bottom, then tap the Power button in the top right corner to access the Power off menu.
With Safe mode active, monitor the performance of the device for a few hours, based on the frequency that you encounter the issue. If you find that the phone no longer loses charge rapidly, or switches off unexpectedly, then please restart your S22 as you would normally and uninstall any apps that you have added to the device since you first encountered the issue. It won't be possible to determine exactly which app is at fault, therefore we recommend approaching this via a process of elimination.
05-06-2025 08:46 PM
05-06-2025 08:52 PM
05-06-2025 10:19 PM