18-01-2023 08:06 PM in
Thanks for posting,
I ordered the Watch5 Pro for £100 cashback that was due by today.
Disappointing Samsung didn´t forsee how popular it would be and can´t deliver on the timescale.
It will only distract customers from joining future cashback promotions.
You would think they would inform us of any delays, lack of transparency from a company doesn´t appeal to me.
Will see if i get told the same line when i contact them tomorrow.
18-01-2023 08:17 PM in
T&C´s FAQ´s all state up to 45 days, nothing to say of any delays in payment, and their reply directs us to generic information that still says up to 45 days.
Thanks for taking part in the Samsung 20 Days of Christmas promotion!
We are dealing with a high volume of claims right now, but we always endeavour to update you on the progress of your claim as promptly as we can.
All updates are provided via e-mail as soon as they are available, so please check your inbox and your spam folder regularly to keep up to date with our messages.
The status of your claim is also available through the Track My Claim https://2021.samsungpromotions.claims/20_days_of_christmas/en-GB/track-claim page of our website, so keep an eye on it. You can check any live updates by logging in with your Claim Reference number and e-mail address.
Please note that all updates are available in your inbox and through the Track My Claim page, so there’s no need to e-mail us for further updates. Our agents won’t be able to provide any more information than what’s already available through our website, and chasing an update might result in delays in responding to your query.
Thank you for bearing with us while we’re working on your claim.
19-01-2023 11:34 AM in
Well this is going to bite me in the butt then. I have planned to pay off my previous contract with this payment and keep my new one rather doing a direct upgrade.
I will have to just pay it off with my own money then wait for this to come through
31-01-2023 08:54 AM in