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Original topic:

Yep that overheating issue

(Topic created on: 13-02-2021 03:18 PM)
reg6
Apprentice
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Galaxy S21 Series

Took delivery of the Ultra 21 on 30th of Jan.. Phone was super hot on a daily basis which after reading posts I attributed to the device learning usage habits. However even after that completed all I have to do is use any app for a few minutes and it starts to heat up (never experienced anything like it with previous phones)..

Going to call customer support and get a refund because this isn't tolerable.

It's  really a shame because I'm impressed by the phone

 

 

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12 REPLIES 12
Mightyblues78
Navigator
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Galaxy S21 Series
Did you use smartswitch or restore apps from a backup? Seems a lot of heating issues are caused by incompatible apps running in the background. I set mine up from scratch without any restoring when I first got it and haven't experienced any issues at all. Others have factory reset their devices that were heating up and installed from fresh from the stores and it's solved their issues. Not saying it will definitely do the same for you but might be worth a shot?
reg6
Apprentice
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Galaxy S21 Series

Thanks for the reply. I initially said yes to smartswitch but didn't actually use it to transfer apps (I backed out).

 

I've seen a few people on the forum try a factory reset with no success and it will be a pain to install all my apps and set them to each screen etc so it will be a last resort try..

smiley
Helping Hand
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Galaxy S21 Series

You may have seen my post a couple of days ago on this forum...  I had similar battery life concerns, and after spending the time to reset my phone back to default and install separately, it has made a massive change to give me a much better battery life.  

I understand the dilemma... but for me it has been well worth the effort.  the phone is learning again but the past couple of days I have had so much better battery it has been quite unbelieveable.  

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SAMSUNG S21 ULTRA 512GB SM-G998B/DS
Samsung One UI 4.0 / Android 12

Samsung Watch 3 45mm SM-R840 in Black
Samsung Galaxy Buds Pro SM-R190 in Black
Mightyblues78
Navigator
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Galaxy S21 Series
Well if you didn't use it in the first place then it's unlikely to be your issue and maybe you've got one of the bad ones that seem to be going around. Sorry to hear that, hopefully Samsung are able to sort you out because it's a cracking phone!
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Pugs1957
Samsung Maker ★
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Galaxy S21 Series
Yes, I saw your post and the difference was like night and day.
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reg6
Apprentice
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Galaxy S21 Series

Smiley did you also experience the phone heating up?

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GoanGeek
Big Cheese
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Galaxy S21 Series
And don't forget the updates, which seemed to be a difference for quiet a few here as well, with regards to heating and camera.
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Bt32
Pathfinder
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Galaxy S21 Series
I wouldn't give up on it yet, unless you've got hardware problems them try a full reset. My phone never runs hot and is pretty cool day to day.
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Bishop10
Navigator
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Galaxy S21 Series
so would you not advise smartswitch? Just wondering how to transfer all my photos and stuff over when I do get the device?
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