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Original topic:

Will you ever fix the fingerprint scanner for S21 Ultra ?

(Topic created on: 08-05-2022 11:07 AM)
Taiji2078
Explorer
Options
Galaxy S21 Series

Hello,

I kept reporting this in the past months. I own other smartphones and the fingerprint sensor is working perfectly.

Can you please lower the sensor resolution to be able to read better the fingerprints ? 

My S21 Ultra is recognizing half the tries my fingerprints. I've tried everything, deleting, registering again, nothing. 

My wife has an identical S21 Ultra. Same issue with hers too, so stop saying to take it to service.

It's your fault Samsung and I hope you'll fix this. I will not buy another Samsung phone until I see this issue fixed. It's really bad to have my login attempts banned by my bank because of your bad fingerprint system.

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2 REPLIES 2
rogersdave77
Helping Hand
Options
Galaxy S21 Series
Tap the get help icon at bottom of the member home screen and run diagnostic test.
Try clearing the cache partition on phone
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jvk
Pioneer
Options
Galaxy S21 Series
Maybe, if Samsung pushed out the fingerprint firmware update 6.0.0.4, that might help? If you already have it then please forgive me for wasting your time
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