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Original topic:

why does my contact names change to an abbreviation samsung s21

(Topic created on: 11-08-2022 03:10 PM)
Cponk
First Poster
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Galaxy S21 Series

Example, I have a contact which is entered as Francis. However in the contact list it comes up as Frank. Another is Andrew is the contact but in the directory it is Drew? Would appreciate your help to fix this.

2 REPLIES 2
AndrewL
Moderator
Moderator
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Galaxy S21 Series

@Cponk: If you head to the Contacts app > Select an affected contact > Tap 'Edit' at the bottom of the screen > Tap on the 'View more' drop down arrow below the contact info, do they have a Nickname assigned below their contact name? If not, please can you confirm where your contact information is currently stored e.g. in the phone's internal memory, synced from an account etc? 

Cponk
First Poster
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Galaxy S21 Series

Thanks Andrew, however that didn't work. The contacts are stored on the phone.

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