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Original topic:

When will I receive my gifts claimed with the s21 pre-order?

(Topic created on: 15-01-2021 09:35 AM)
Spirit979
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Galaxy S21 Series

Hi. Pre ordered an S21 yesterday with the free Buds and Tag offer. Do we know if they will be coming with the phone or have to be claimed once the phone arrives ? Ordered direct from Samsung. My order confirmation email says the phone and Tag "Ships by 28th Jan" but nothing against the Buds, hence the confusion. 

 
I did the same for the S10 launch and remember all the mess back then with claiming the free buds. Thanks. 
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17 REPLIES 17
Rajibee
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Galaxy S21 Series
I ordered mine through Vodafone yesterday and they said I should get a leaflet with my phone and tells me how to claim them you need your IEMI number so I'm assuming its the same as the S10 launch as I done the same them
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BadRobot
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Galaxy S21 Series
I pre-ordered last year for S20 Plus, the process was to fill in form online, there was a link on Samsung members and they send it to you in 2 weeks. You need imei to claim gifts, you may need invoice I can't remember but pretty easy and efficient
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Dawan
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Galaxy S21 Series
I preordered s20 5g and apparently it wasn't part of the deal. even though Tesco, said they are. I did not get free earbuds, so check from Samsung if it is.
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BadRobot
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Galaxy S21 Series
The promo may be over now but ut they had several promo last year, preorder was ear buds and afte they had a galaxy watch active too, but I guess both promo over. Check on Samsung members app
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Anonymous User
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Galaxy S21 Series

well it looks like that you are throwing the never pro order rule out of window

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Saxacat
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Galaxy S21 Series
My order shows the buds and tag as 'shipping requested', so it does not look like you have to claim the buds, as was the case with the S20 pre-order last year.
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Spirit979
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Galaxy S21 Series

Yeah there is a "How To Claim" topic Samsung have posted which confirms if you've ordered direct through the Samsung UK shop then there will be no need to claim, which is great, but it doesn't answer the question about if the gifts will be coming with the phone or at a later date. Guess we will know 2 weeks today 😁

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Saxacat
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Galaxy S21 Series
Just had a look at my order confirmation email and both the buds and tag are annotated 'Ships by Jan 28th 2021' the handset is annotated 'delivers in 2-4 weeks' .
Spirit979
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Galaxy S21 Series

Which handset did you order ? Hope you get it on release day and not 4 weeks time ! 

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