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Original topic:

When I put my S21 on charge it powers off.

(Topic created on: 28-02-2023 08:54 PM)
Equivz
First Poster
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Galaxy S21 Series
When I put my S21 on my 45w fast charger it just powers off. Could someone please explain as to why.

Many thanks.
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4 REPLIES 4
Egg1
Voyager
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Galaxy S21 Series
It's probably turning itself off as a fire precaution.
Some might have expected the Galaxy S21 and Galaxy S21+ to get 45W fast charging. Their predecessors maxed out at 25W. If Samsung were to ensure continuous improvement of their features, perhaps it would offer higher charging speeds. It doesn’t. Both of the new flagships can charge your phone at a maximum of 25W.
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GoanGeek
Samsung Members Star ★
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Galaxy S21 Series
Fast charging seems to heat up the phones.

I recently noticed that my phone heats up if I use my 25 Watts charger.
So maybe as mentioned its shutting off as a precautionary measure to protect itself.
Try a 25 Watts or 15 Watts charger.

Ideally s21 ultra supports upto 25 Watts charging and mine is an official charger.
It doesn't shut down but gets pretty hot.
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Equivz
First Poster
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Galaxy S21 Series
@GoanGeek
I just plugged my phone into my 15w charger and it just shut down.
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TessM
Mastermind
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Galaxy S21 Series

Hi @Equivz ,

 

are you using Samsung genuine chargers? Is the phone turning off without any warning after plugging this in? 

 

I would also recommend running a Diagnostics to see if there is anything wrong with the battery or the port from the Samsung Members app> Support> Phone diagnostics> Battery status first and then Cable charging.

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