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Original topic:

WhatsApp Videos download not working after update

(Topic created on: 12-04-2022 03:51 PM)
Omarvalenzuela
First Poster
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Galaxy S21 Series

After a small update on my Samsung Galaxy s21+ i can't download videos that people sent me through WhatsApp nor i can't watch WhatsApp status.

Screenshot_20220412-104346_WhatsApp.jpg

Screenshot_20220412-104310_WhatsApp.jpg

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2 REPLIES 2
AndrewL
Moderator
Moderator
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Galaxy S21 Series

@Omarvalenzuela: Did you recently complete a software update on your S21? If so, have you tried checking for any updates for WhatsApp via the Google Play Store? If it's up to date, please try heading to Settings > Apps > WhatsApp > Force Stop > Storage > Clear Cache.

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Saggie1221
First Poster
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Galaxy S21 Series

I am having this problem too and it is affecting my work big time! Almost wanting to go to Att and change to an Iphone. New update not compatible with Whatsapp AND Ishot! I have ALREADY TRIED everything Samsung and Whatsapp suggest to fix. Can I go back to older versions. W/out compatibility with these 2 apps, this cell sucks!

 

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