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Original topic:

WhatsApp playing up

(Topic created on: 25-11-2021 04:19 PM)
sarasphotobox
Helping Hand
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Galaxy S21 Series
So having several times even backed up my WhatsApp history chat backup and I tried to restore it it's not judging 

See info below ok Google drive 

WhatsApp backup 
Your chats and media (including photos, videos, audio and documents) are backed up on Google Drive. If you change devices, you can restore them when you reinstall WhatsApp. 


I don't get it at all so mranjg even if I change my device which I have since S10+ to July to s21+ same thing it's such a nuisance 


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11 REPLIES 11
Anonymous User
Not applicable
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Galaxy S21 Series
Have you given the required permissions for whatsapp to restore the backup ?
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sarasphotobox
Helping Hand
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Galaxy S21 Series
Yes it keeps reverting back to permissions
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Anonymous User
Not applicable
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Galaxy S21 Series
If you have a whatsapp backup on the main Google drive account, i would reset the app and give the permissions. Then restore it from the backup. It has to be done at the very beginning or you have to start again. Hope this helps 👍
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sarasphotobox
Helping Hand
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Galaxy S21 Series
How do u mean very beginning
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Anonymous User
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Galaxy S21 Series
I mean by uninstalling it & reinstalling it, so that whatsapp can detect the backup from Google drive. It only does this at first install.
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sarasphotobox
Helping Hand
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Galaxy S21 Series
Ok but it has never detected a backup so that's why I think Google has stopped
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Anonymous User
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Galaxy S21 Series
No i don't think they have. Mine will backup to Google. It's more likely that you will need to give whatsapp permission to use your drive.
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sarasphotobox
Helping Hand
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Galaxy S21 Series
So funny enough I did it but no bsckup found awful
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sarasphotobox
Helping Hand
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Galaxy S21 Series
So funny enough I did it but no bsckup found awfulSmartSelect_20211125-181403_Samsung Internet_1060_1637864043.jpg
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