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Original topic:

What's app

(Topic created on: 16-05-2021 06:23 PM)
Hel393
Explorer
Options
Galaxy S21 Series
Since purchasing the s21 I'm unable to receive what's app messages any1 else having the same trouble 
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6 REPLIES 6
CarlH
Moderator
Moderator
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Galaxy S21 Series

Hi @Hel393. Did you have a WhatsApp account on your previous phone? Did you backup the data on it if so? Are you able to send messages without any issues? 

Hel393
Explorer
Options
Galaxy S21 Series
Yes had on previous phone no issues sending messages but my problem is getting notifications says not supported
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CarlH
Moderator
Moderator
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Galaxy S21 Series

Is this with all contacts? Do you have the Notifications turned on? You can find this in Settings > Notifications. 

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Hel393
Explorer
Options
Galaxy S21 Series
This is what it says when I click on notification

Screenshot_20210518-162502_WhatsApp.jpg

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AndrewL
Moderator
Moderator
Options
Galaxy S21 Series

@Hel393: Can you try heading to Settings > Apps > Whatsapp > Notifications > Select a subcategory > Show As Pop-up, and toggle this option off to see if this restores your notifications? 

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Hel393
Explorer
Options
Galaxy S21 Series
No still won't allow it , says cannot be used with my version of android
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