After many years with Apple I finally decided to go for a Samsung in order to have a look at what’s looks like android. The offer to trade my old iPhone 6s with the £150 of google play store was interesting so I decided to go for a Samsung s21.
What a mistake I did.
first of all the delivery was late and took 3 weeks
secondly I received a phone that was not working and freezing/rebooting since the first start. I let you image my frustration after waiting every day for an update on the delivery then to receive a brand new phone not working. I have then to go through the tchat and call support to request an exchange...the lady told me that I need again to wait 2 more days for DPD to come and collect the phone. In the meanwhile I went the same day to a Samsung store to ask for a troubleshoot or an exchange locally! I was confident but I had to come back the day after with an appointment to finally discover that I need to leave my phone for 5 DAYS!!! If I want them to check it and find the origine of the issue (software/hardware) the. Repair it.
So 5 more days to get a refurbished phone???! Or you kidding?
no possibility to replace it on the Samsung store because I bought it online!
So I went back home with my dead phone and waited for the appointment. 2 days later DPD collected the phone and it was delivered to Samsung Friday 23/04/21.
until then I didn’t get any email or sms from Samsung to let me know what they received the phone and what next. I guess I’ll have to wait again 3-4 more weeks to get a new phone, working correctly this time??
I’m now afraid and not confident at all to receive this new phone which I don’t know if it will last, is the quality good enough? I don’t know if my choice to go for a Samsung was good but I’ll definitively have to test it the first days and maybe return it and ask for a refund if I’m not satisfied!