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Virus on phone

(Topic created on: 01-02-2023 02:58 PM)
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val2256
First Poster
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I have sent message in about phone I keep getting things saying I have virus and also obscene things on them I do not go on Web sites the only thing I can think of I tapped on a app on fb I can send screen shots 
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7 REPLIES 7
Harveyx1
Helping Hand
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Go into settings, security and privacy and run a security scan
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Harveyx1
Helping Hand
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Also go into battery and device care and make sure device protection is enabled
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Richmar83
Helping Hand
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Have you installed any apps prior to it starting? Could be that a downloaded app has some malicious 'frightware' to try and coherence you to give payment details to clean up your device.
As Harvey suggests, enable virus protection in device care and run a scan.
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val2256
First Poster
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I have done a scan all is OK also battery and device scane OK
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val2256
First Poster
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No as I say the only thing I clicked on advert on fb but didn't stop on it
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val2256
First Poster
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Would it get rid of them if I put phone back to factory settings
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PaulM1
Moderator
Moderator
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Hi there, @val2256. Before performing a Factory reset on your S21 (as this might not be necessary at this stage), I recommend consulting and following all the suggestions provided in the guide below:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-smart-manager-application-to-chec...

The page below should prove useful as well:

https://insights.samsung.com/2021/04/20/how-do-i-know-if-my-smartphone-is-infected-with-malware-2/

It is entirely possible that the message you have seen is a "false positive", indicating that you have a virus on your phone so that you click on a third-party link. Nevertheless, going through the steps in the first guide would definitely be beneficial in this instance.

Please let us know how you get on.