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uploading music

(Topic created on: 29-01-2021 09:53 PM)
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Lorna88
Journeyman
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Got the s21 today and when transferring media from s20 it's keeps coming up with audio file not supported. The file is wma. Anyone else having this problem and if so how did you solve it.
Thank
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2 Solutions


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Solution
Steven9761
Troubleshooter
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convert the files to mp3.

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Solution
Lorna88
Journeyman
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I've managed to install an app that converts them. Thank you for your help

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8 REPLIES 8
Teobarba
Apprentice
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Same to me, just some of the albums have this issue but I still haven't found the reason why it is not working 😞
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Lorna88
Journeyman
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I've spent the last 2 hours trying to figure this out. I didn't have this problem with my other phone
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Solution
Steven9761
Troubleshooter
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convert the files to mp3.
Lorna88
Journeyman
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how do I do that?
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Steven9761
Troubleshooter
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you have a computer? do a search for 'audio file converter'. I've used this ("Convert Audio Files To/From All Audio Formats with Switch" https://www.nch.com.au/switch/index.html) before. or, nero do software that is easy to use too.
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Lorna88
Journeyman
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I've managed to install an app that converts them. Thank you for your help
Steven9761
Troubleshooter
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I meant to add - because WMA, and mp3 are compressed file formats, the playback quality is not as good as uncompressed formats, such as flac, and aicc. flac is cd-like quality, but there are also websites that offer higher resolutions too. the downside to hi-res is that android auto won't play anything higher quality than flac.
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Steven9761
Troubleshooter
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WMA is a Microsoft audio codec, whereas the others are what are referred to as 'open source'. my understanding is that, because it is a Microsoft product, it was only really designed to play on equipment such as a Windows pc. perhaps the reason for your issues stems from the fact that Windows and Android are rival operating systems?
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