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Upgrade S20 Ultra to S21 - Phone Return

(Topic created on: 04-02-2021 08:39 PM)
434 Views
Clive7409
Voyager
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Has anyone received the packaging to return their upgraded device in UK at all? Still waiting for mine & concerned that it may have gone missing on route to me.

18 REPLIES 18
ironass
Samsung Members Star ★
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I am also still waiting. I received an email a week ago telling me that I would receive a return envelope in the post in 3-5 days but since then, nothing.

I have emailed them today asking when I might receive the return envelope. 



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
ImtiazBawa
Journeyman
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I have also same concerned, as i have also not received the packaging to sent my phone to samsung. I have sent email also to samsung but not response.
Yoda332
Journeyman
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I got mine on Monday and sent the phone back
Clive7409
Voyager
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It may just be with lockdown post is delayed, but the envelope was sent with the phone last year when upgraded so was expecting the same this year.
Clive7409
Voyager
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Sweet, maybe just waiting time then.
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Fiz7863
Voyager
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im still waiting for my packing as well. messaged them twice n said its been posted to me on mon. still not received it yet. advisor told me to wait few days.
ImtiazBawa
Journeyman
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on which email u have sent the mail to them, kindly send the email id so that i can also check tbe status with them
Wobdot
Pathfinder
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I'm with Sky, the returned envelope was in the box with the new phone, old phone has been returned and I received an email saying they got it
Fiz7863
Voyager
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its the live chat on samsung recycle website. if u give them ur order number they can check for you.