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Original topic:

upgrade programme return

(Topic created on: 28-01-2021 10:43 PM)
Leesimons
Apprentice
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Galaxy S21 Series
Does anyone know what to do with regards to sending old phone back on upgrade programme. I would of thought samsung would of sent a returns box to send it back when I got my upgrade.
11 REPLIES 11
Gh0str1der
Explorer
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Galaxy S21 Series
you should have received an email but you returns information and labels etc will arrive within 5 days of receiving your new upgrade
Leesimons
Apprentice
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Galaxy S21 Series
thanks. been trying to phone samsung to find out what to do but 30 mins on the phone and no answer
Ksr
Explorer
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Galaxy S21 Series
hi did you upgrade or trade in ? I've traded in my handset but I want to know do they just want the handset as I need the charger from the phone I'm trading in. The s21 doesn't have a charger samsung have only asked about the phone and condition its in doesn't say nothing about the box or charger ?
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Leesimons
Apprentice
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Galaxy S21 Series
just upgraded through the upgrade programme
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Ksr
Explorer
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Galaxy S21 Series
cheers
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PhilipDTN
Journeyman
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Galaxy S21 Series
This will be my second upgrade and I was only asked to send back the phone itself. I was able to keep the headphones and charger as spares.
Ksr
Explorer
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Galaxy S21 Series
thanks hope that goes for trade-ins too.
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Gh0str1der
Explorer
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Galaxy S21 Series
yes mate, same rules apply. you only need to return the handset just ensure is securely packaged. I always use the box last years handset arrived in.
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Ksr
Explorer
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Galaxy S21 Series
Nice one