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Upgrade not working

(Topic created on: 16-01-2021 07:40 PM)
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petegater
Explorer
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I've tried to upgrade a few times and I'm getting an error saying my upgrade isn't available yet. I've been I the prerelease upgrade programme for a while, has anyone managed to get it? Or will we be waiting until the normal Galaxy release date? 
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18 REPLIES 18
danielshaw007
Pathfinder
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I'm fuming at the moment. I have a support reference no and waiting for an answer to this program from a more senior advisor.
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petegater
Explorer
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it would be great if you would update this with the result?
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danielshaw007
Pathfinder
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oh I will don't worry 😉
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petegater
Explorer
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thank you
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danielshaw007
Pathfinder
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sorted it. I was using the agreement number klarna gave me which had a -1 at the end. removed this and I'm in and placed my order. Happy now
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petegater
Explorer
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thanks for that tip, I did that, but now it's telling me 14th March as that's a year since I bought this.
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danielshaw007
Pathfinder
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ah right, did you not start your upgrade program before the phones release?
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petegater
Explorer
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Yea, I ordered the s20 on Feb 11th, they messed up payments then ended up missing the first batch. it was an absolute shower of sh1t
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danielshaw007
Pathfinder
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***** looks like that pushed your date over so you will be late again. feel for you
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