That FB screenshot is in reference to the upgrade lounge being updated to accept loan numbers from March 2020 , when logging in . That was solved on 14th.
Unrelated to checkout freezing after doing the Klarna identification questions
I've always been able to get into the upgrade lounge, but when I go to the payment screen, after selecting Klarna and answering questions, the page continuously loads, been trying since it was announced, but still no luck.
i confirm that's my exact issue too , no help from Klarna or Samsung help. Samsung help chat agent told me to email samsung help! They couldn't escalate on my behalf! crazy! SLA is 5 days on a email to the help desk.
I have been having the same issue since the launch. Emailed firstname.lastname@example.org on Friday, got a response on Sunday advising me to clear cache and try again, which obviously did not work. My follow up email remains unanswered. Does anyone know how to escalate it from here?
We're sorry to hear that you, some familiar names from last year, have been experiencing issues with getting your agreement approved with Klarna.