I had a slightly different issue: complete Klarna verification, should have been redirected to payment but reverted to check out which then froze. Called Samsung, told to contact Klarna who said it was a technical issue due to high volume on Samsung website and suggested I should try again tomorrow
Having the same issues here, have tried multiple times with no luck. Mine gets me to the Klarna verification page - confirms all details then freeze's. Spoken with Samsung and Klarna neither of who could help. Samsung have now raised a ticket with their support team and have asked me to try again later on today.
Called Samsung again yesterday, was advised to email firstname.lastname@example.org with screen shots. Received an automated message that they will respond within 5 days. 😡
Has anyone else had problems trying to upgrade to the S21 using Klarna?
I have been trying since the invitation email on Friday to book my pre order but continually get knocked back at the payment option! Klarna recognised my account for this device, S20, but when offered to hit payment the answer comes back that I have been unsuccessful?
Have contacted Klarna, on Friday, who have not got back to me yet and then Samsung today, who suggested various ways to succeed, clear cache etc, but I still can't get to the payment page?
This happened last year and I ended up getting a new phone but they had not took my existing phone off me and I was paying fir 2 phones for 2 mth's before I realised? Samsung didn't help about that!
Please let me know if you have a solution or have seen one on how to proceed
Same issue for me, got rejected automatically last year and then manually approved. GUESS WHAT?? Exactly the same, I've been automatically rejected.
@Sam_UK Are you doing the same thing as last year, collecting affected users and passing onto Klarna? Never had such issues with Close Brothers Finance, I really hope Samsung choose a different partner next time as this is ridiculous