14-01-2021 05:06 PM - last edited 14-01-2021 05:07 PM
Can someone explain to me how it is fair that my friend and I purchased the S20 in march 2020 however now he is able to upgrade today Jan 14 2021 whileI am being told that I can't upgrade till 14/03/2021 thus meaning that I am going to upgrade late to a 2 month old phone and also going to miss out on the free earbud pro and tag promotion worth £250.
This is a joke.
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14-01-2021 05:19 PM
I just received my email to upgrade however when I went through to do so it said i wasn't eligible to upgrade until....14/01/2021. ie. today. Very confusing. I couldn't go any further.
Not sure how it will all work out as presumably we would need to sign up to a new 24 month deal ending Jan or Feb 2023, but what about the Feb/March payments for the S20 from last year?
14-01-2021 05:21 PM
14-01-2021 05:22 PM
Also, they will offer me £540 to trade in my S20 right now, even though the rest of my contract is going to cost me £505. So I'd be better of trading in. I would still of course need to pay up the rest of my contract this way but after a year I'd be £35 better off.
14-01-2021 05:23 PM
14-01-2021 05:23 PM
Okay, so I just retried to upgrade and it will allow me to this tie. OP, you maybe just need to be a bit more patient and wait for your upgrade email to come through.
14-01-2021 05:24 PM
I wouldn't pay too much attention to Live Chat. The first guy told me that I couldnt upgrade to the S21 because their flagship/upgrade phone was currently the Note 20. 10 mins later he told me their site had updated and now it was the S21.
14-01-2021 05:25 PM
14-01-2021 05:26 PM - last edited 14-01-2021 05:28 PM
14-01-2021 05:27 PM