Can someone explain to me how it is fair that my friend and I purchased the S20 in march 2020 however now he is able to upgrade today Jan 14 2021 whileI am being told that I can't upgrade till 14/03/2021 thus meaning that I am going to upgrade late to a 2 month old phone and also going to miss out on the free earbud pro and tag promotion worth £250.
This is a joke.
Solved! Go to Solution.
Thank you for reporting your experience with the Samsung Upgrade programme. We’ve been in touch with the team who are implementing an update to resolve this.
If you pre-ordered an S20 device last year between 1st and 12th March 2020, you’ll be able to access the Upgrade Lounge today and will receive an email this week from the team. We're sorry for any inconvenience this may have caused.
Hope this helps!
I just received my email to upgrade however when I went through to do so it said i wasn't eligible to upgrade until....14/01/2021. ie. today. Very confusing. I couldn't go any further.
Not sure how it will all work out as presumably we would need to sign up to a new 24 month deal ending Jan or Feb 2023, but what about the Feb/March payments for the S20 from last year?
Also, they will offer me £540 to trade in my S20 right now, even though the rest of my contract is going to cost me £505. So I'd be better of trading in. I would still of course need to pay up the rest of my contract this way but after a year I'd be £35 better off.
Okay, so I just retried to upgrade and it will allow me to this tie. OP, you maybe just need to be a bit more patient and wait for your upgrade email to come through.
I wouldn't pay too much attention to Live Chat. The first guy told me that I couldnt upgrade to the S21 because their flagship/upgrade phone was currently the Note 20. 10 mins later he told me their site had updated and now it was the S21.