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Unable to move items to Secure Folder

(Topic created on: 21-02-2022 09:05 PM)
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GrGaja08
Student
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With the new updates I am unable to move items from my gallery to ##SecureFolder in my Galaxy S21 5G. It happened after the latest update. Earlier update stopped#WhatsApp being unable to download contents from Dual App, #Samsung pointed the finger at third party, now with Secure Folder. I am not too sure who to turn to now, I hope Samsung doesn't keep on saying us to use the phone without applications after spending some dollars on their phone, or ask us to reset the phone for something that happens to multiple user

102 REPLIES 102
Faisal R
First Poster
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Have same issue too.. I use Samsung A70

 

Any solution ?

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tawshqiul
First Poster
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first, copy or move that image/video/file into a different folder or album. Then try to move or copy that new image/video/file into secure folder. Hope your problem will be solve.

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John Vu
First Poster
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Same here. I got my S22 Ultra about a month now and I am unable to move any files, pictures or short clips, to the secure folder. I just noticed the issue now. I checked the Software version and the last time I updated was June 1, 2022. I should have left the update alone.

Very frustrating when new update introduced bugs.

Samsung please address it quick.

John

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Dannie Amazing Jay
First Poster
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Hi, same issue here, what's happening to Samsung???

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Angie19
First Poster
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Hi, I had the same problem. I moved the WhatsApp images and videos to a new folder in my regular gallery, and then moved that whole folder to my secure folder...seems to work. Hope this helps 

 

 

 

 

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kirkylou
First Poster
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I can't move my pictures from my galley to my secure folder please help.
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FrettingOnPhone
First Poster
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Same issue, Galaxy S10+

 

 

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Members_6qLViY9
First Poster
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Same here. A70

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Mish5
Student
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Hey, I had the same exact problem. What worked for me is moving the files to another folder on the phone (not the secure folder. E.g. I used Screenshots folder) and then from that folder I moved the files to secure folder. Give it a go and see if it works for you.

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John Vu
First Poster
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Thanks guys for all the steps to move the files to the another folder then to the Secure folder. That way works but too many steps to do a simple thing which used to work in one step. Samsung shouldn't have messed up in the first place. Thanks for all the reply guys.

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