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Original topic:

Unable to move items to Secure Folder

(Topic created on: 01-08-2022 11:17 AM)
GrGaja08
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Galaxy S21 Series

With the new updates I am unable to move items from my gallery to ##SecureFolder in my Galaxy S21 5G. It happened after the latest update. Earlier update stopped#WhatsApp being unable to download contents from Dual App, #Samsung pointed the finger at third party, now with Secure Folder. I am not too sure who to turn to now, I hope Samsung doesn't keep on saying us to use the phone without applications after spending some dollars on their phone, or ask us to reset the phone for something that happens to multiple user

89 REPLIES 89
BSAL1
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Galaxy S21 Series

I have just faced this problem and I have just found an indirect way to do it.

I created a folder and moved all items to this folder then I moved the whole folder to secure folder 

dlow86
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Galaxy S21 Series

This worked for me as well. Thanks for the tip!

Members_rxzcAVO
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Galaxy S21 Series

Same error on A71

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gabrielfreire08
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Galaxy S21 Series

Same problem here, is there a fix?

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Members_Z8UNjmA
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Galaxy S21 Series

Still no reply from Samsung??

 

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Alexavvm
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Galaxy S21 Series

You are the best this absolutely works ! Thank you so very much 🥰

serius_
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Galaxy S21 Series

Having this issue as well on a brand new a52s.

Extremely disapointed with this samsung phone, I think I'm going to send it back. Gross bugs and overall lack of customisation and user freedom.

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Edy6
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Galaxy S21 Series

Create a new folder in the gallery, then pass all the pictures you want to secure there, and then from that new album, pass them to the secure folder. Make sure you send to sf one by one. It will work!

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archital81
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Galaxy S21 Series

Actually there is outside in the main "secure folder".. But dont bother it won't work..

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oondoey
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Galaxy S21 Series

In my case, this happened when i try to moving files i've downloaded from whatsapp. The solution is so simple. Open your galery, make new album, move your files that you want to secure into that album, and then once again move those files to your secure folder. Voila, it works for me 🙂

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