25-01-2021 09:16 AM
Is anyone else having difficulties trying to get an order cancelled?
I accidentally ordered the wrong phone for my wife and thought it would be an easy process to can cancel and re order. Wrong I have been trying for five days to get the order cancelled but apparently Samsung are having issues with their systems and are having problems cancelling all orders. Pretty poor for a supposed leader in the tech industry.
25-01-2021 09:55 AM
25-01-2021 09:56 AM - last edited 25-01-2021 09:57 AM
25-01-2021 10:07 AM
Waiting until the phone arrives and sending it back would mean that I miss out on the special offers available and, I can’t place another order until the initial one is cancelled as I would then be unable to trade in the old phone.
I have been on the phone to customer services four times on the 20th, 22nd, 24th, and this morning 25th Dec to try and get the order cancelled, I have had lots of assurances and promises but no action.
25-01-2021 10:14 AM
I agree Johnny it should have been possible to adjust the order. I am only changing as I didn't realise that the S21 did not have an SD card slot so am trying to upgrade to a higher storage.
I must admit I am now wondering if I should actually reorder if I ever succeed in getting the order cancelled and may look at a different brand.
25-01-2021 10:20 AM - last edited 25-01-2021 10:21 AM
25-01-2021 11:04 AM
26-01-2021 04:46 AM
26-01-2021 12:19 PM
Hi part of the problem is there is no cancel order option displayed that is why I have rang customer services 4 times to try and get the order cancelled.
26-01-2021 12:27 PM