Solved! Go to Solution.
Just an update on this.....
So on the advice given here. I have since returned the phone back to Laptops Direct... They confirmed that it was imported. I said that wouldn't really have been a problem, but as it had 2 country codes, it would never receive any updates. I decided to buy it from somewhere else for a little bit more, and (out of the box) it was on October update - and within 5 minutes it updated to Android 12 and January 2022 security update 🙂
I have finally received a full refund from LTD - and have learnt from this experience. You do (most of the time) get what you pay for! I wasn't prepared to have a phone costing over £1000, that was out of date.
Thank you everyone for their advice 🙂
What does your Service provider software version show?
Settings > About phone > Software information
As per your screenshot, you have the following on your Galaxy S21 Ultra, international model...
OXM = multi regional code that is to be expected
BTU = U.K. non carrier branded firmware CSC code
EUX = European area code
XEH = Hungary country code non carrier branded
Put simply, your phone does not know which firmware your phone should receive.
Try the following...
1. Remove your SIM card
2. Turn phone off
3. Turn phone on without SIM card/s
4. Turn phone off
5. Re-insert SIM card
6. Turn phone on and check for updates.
Hopefully, that will solve your issue. If not, contact either the retailer or Samsung service.
Your phone is an import and was originally intended for use in Hungary.
If it was me, I would return it.