Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

UK S21 Ultra Unlocked I bought just before New year still on May security patch?

(Topic created on: 12-01-2022 08:54 PM)
Matthew-Long
Explorer
Options
Galaxy S21 Series
Hello, I have had many Samsung Galaxy phones, but this is my first post!
Just a little puzzled. I bought my Galaxy S21 Ultra 256gb (Unlocked) from Laptops Direct on Boxing day. It was deliverd a few days later, and has been online since just before New Year's eve. But it still has yet to have a single update. It's still on Android 11 and May 2021 security patch. I've now had the phone about 2 weeks but still no update? What really takes the ***** is my S20, which I will soon be selling on Ebay, has just received Android 12 and December's security patch, when my S21 is running on software nearly a year out of date. Is this normal? I don't really want to use the Samsung switch app to force an update.
Any ideas? 

Thank you in advance 🙂 

Matthew Long 
0 Likes

1 Solution


Accepted Solutions
Solution
Matthew-Long
Explorer
Options
Galaxy S21 Series

Just an update on this..... 

So on the advice given here. I have since returned the phone back to Laptops Direct... They confirmed that it was imported. I said that wouldn't really have been a problem, but as it had 2 country codes, it would never receive any updates. I decided to buy it from somewhere else for a little bit more, and (out of the box) it was on October update - and within 5 minutes it updated to Android 12 and January 2022 security update 🙂 

I have finally received a full refund from LTD - and have learnt from this experience. You do (most of the time) get what you pay for! I wasn't prepared to have a phone costing over £1000, that was out of date. 

Thank you everyone for their advice 🙂 

View solution in context

19 REPLIES 19
ironass
Big Cheese
Options
Galaxy S21 Series

@Matthew-Long 

What does your Service provider software version show?

 

Settings > About phone > Software information

 

HLAT5Gp.jpg



-----------------------------------------------------------------
My device... Galaxy S21 Ultra 5G 16/512GB (G998B D/S) CSC=BTU
0 Likes
Matthew-Long
Explorer
Options
Galaxy S21 Series
Hi, here is my screenshot Screenshot_20220112-210730_Settings_4290_1642021728.jpg
0 Likes
ironass
Big Cheese
Options
Galaxy S21 Series

@Matthew-Long 

 

As per your screenshot, you have the following on your Galaxy S21 Ultra, international model...

OXM = multi regional code that is to be expected

BTU = U.K. non carrier branded firmware CSC code

EUX = European area code

XEH = Hungary country code non carrier branded

Put simply, your phone does not know which firmware your phone should receive.

 

Try the following...

1. Remove your SIM card

2. Turn phone off

3. Turn phone on without SIM card/s

4. Turn phone off

5. Re-insert SIM card

6. Turn phone on and check for updates.

Hopefully, that will solve your issue. If not, contact either the retailer or Samsung service.

 



-----------------------------------------------------------------
My device... Galaxy S21 Ultra 5G 16/512GB (G998B D/S) CSC=BTU
0 Likes
Matthew-Long
Explorer
Options
Galaxy S21 Series
OK, thank you. Will give that ago! Might be a silly question but can I simply switch the sim cards off in the sim card manager? Along I have 2 sims. Sim one is a phisical card with Sky Mobile. Second sim is an Esim on EE. Would this cause a problem? I had the same set up on my S20 with no problems though.
0 Likes
Matthew-Long
Explorer
Options
Galaxy S21 Series
Also, with your instructions, how would I get on with my esim? Would I need to remove the esim plan in my settings before hand, as well as my phisical sim card?
0 Likes
WelshPaul
Helping Hand
Options
Galaxy S21 Series

Your phone is an import and was originally intended for use in Hungary.


My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
0 Likes
Matthew-Long
Explorer
Options
Galaxy S21 Series
Thank you. I have removed my esim, and removed my phisical sim. Switched it on and off again. Reinserted the phisical sim only. Still just the same. So will I never receive a software update? Will I have to return it to the retailer? Nightmare as have spent many hours getting the phone just right, downloading all my previous apps etc. It works perfectly, with no problems, but can't have a phone that won't update!
0 Likes
WelshPaul
Helping Hand
Options
Galaxy S21 Series

If it was me, I would return it. 


My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
0 Likes
Pugs1957
Samsung Maker ★
Options
Galaxy S21 Series
You could try updating using Smart Switch for PC but you will never get over the air updates.
0 Likes