UK Handset S21 Ultra SM998B/DS no dual sim

[mancuk29]

 

 

 

I purchased My s21 ultra off very in the UK 

It's landed today rhe model number is SM998B/DS which I assumed was dual sim however its only got a single sim tray 

In the mobile info it's got sim one and two so the software is there 

The phone is genuine as I can register for an extended UK sim 

I thought all UK models were double sim? 

Can anyone help me do I need to reject the handset? 

I can add an e sim but double sim would be better 

Nice to be back on Samsung after some time away just more curious as to why I've only one sim 

Thanks 

[Barrie1]

That looks like a dual sim phone judging by your top and bottom photo

[mattybuk1]

They go in on both sides of the tray don't they one on the top and one on the bottom?

[mancuk29]

The sim tray only has one side where I can slide in the sim the other side won't take the sim it just falls out 

Side one says sim one but nothing is written on the other side 

[mancuk29]

It is dual sim in the software but the sim tray only allows one sim on the other side it is just plastic with no holder 

[ironass]

Download the Samsung User Manual for your model, SM-G998B D/S, here...

https://www.samsung.com/uk/support/model/SM-G998BDBDEUB/#downloads

See page number 21...

[Blessed4life]

Hi you could check samsung's website or purchase a cheap one, on am#zon, I put the # because I don't want to seem like I'm promoting their company.
Here's the link for a dual simcard tray.

BISLINKS Replacement For Dual SIM Card Tray Holder Grey Compatible With Galaxy S21 / S21 Plus / S21 Ultra + Ejector Pins https://www.amazon.co.uk/dp/B09CZ9L3T5/ref=cm_sw_r_awdo_navT_g_FHBMEYFV1KS689WDZ3D0

[BandOfBrothers]

Hello @mancuk29 

Did the diagram provided kindly by @ironass  help ?

The model sold directly by Samsung UK has the model number SM-G998BZKGEUA

[mancuk29]

I've ordered one just hoping it's a manufacturing fault where who ever made the phone put the wrong sim in... I hope it had a dual slot everything points to it having it from the serial number to the software showing two sims. I'm really annoyed I've complained to very 

[mancuk29]

That's the model number  but if you look my sim side of the plastic sim tray has a clip to keep the sim in the other side isn't shaped for the sim to fit in 

Also never known samsung use plastic sim trays..