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Original topic:

UI Bug

(Topic created on: 17-07-2022 08:59 PM)
dahmmme
Apprentice
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Galaxy S21 Series

43B7F78A-DFE5-4193-BDC1-59045A72B55D.jpeg

DFAC437E-855C-439D-90EB-362B76E192BE.jpeg

Hello I switched from iPhone to Samsung and bought a brand new S21+. 

The phone has an UI Bug which is that it constantly shows some faded icons on the bottom of my screen. The icons say “home” and a huge “+”.

I tried resetting the phone to factory and deleting most of the apps. 
here are two pictures

 

8 REPLIES 8
ynneL
Troubleshooter
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Galaxy S21 Series
That looks like screen burn from Tik Tok
dahmmme
Apprentice
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Galaxy S21 Series

It’s a new phone but thanks for your input.

0 Likes
FelimDoyle
Explorer
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Galaxy S21 Series
I agree with @ynneL, it looks like it may have been a store demonstration model, if you bought it from a retailer.

It's not a UI bug.
dahmmme
Apprentice
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Galaxy S21 Series

Ok thank you guys. How do I fix this? Can I fix this? Or do I have to go and swap the phone? I never knew that was a thing.

0 Likes
FelimDoyle
Explorer
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Galaxy S21 Series
Swap the phone or have the display replaced (not just the glass).
Glenntech
Samsung Members Star ★
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Galaxy S21 Series
Definitely looks like a screen burn in problem.
When you say you bought it brand new, was it from a proper retailer.
This is either a second hand phone or a not very well reconditioned phone.

If you have just got the phone, personally I'd be taking it back as screen burn in doesn't happen with a little bit of use. That's longer and much more prolonged usage.

You have to be careful with some retailers and the way they advertise.
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Galaxy S21 Series
wow I've never seen anything like this I think this is something to go to the samsung store to figure out
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antikythera
Black Belt 
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Galaxy S21 Series
No way that's a new phone unfortunately. It may be new to you but with that amount of burn in, it's been used for months by someone with the screen on almost constantly
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