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Original topic:

Turtle beach stealth 700 gen 2 max

(Topic created on: 13-05-2022 05:08 PM)
Andyl
Apprentice
Options
Galaxy S21 Series
So received this headset a couple of days ago which pairs with my phone but won't connect for audio output, I get this constant message saying an app is needed for this device, have trying to resolve this with turtle beach tech support trying everything to no avail but my headset works perfectly fine with a friend's iPhone.

Any advice would appreciated, turtle beach support are currently trying to recreate the issue.
5 REPLIES 5
TessM
Moderator
Moderator
Options
Galaxy S21 Series

Hi @Andyl ,

 

I suppose that you have already tried this but have you downloaded the Turtle Beach Audio Hub from your Galaxy Play Store on the phone? 

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Andyl
Apprentice
Options
Galaxy S21 Series
Yes I have, it doesn't seem to make difference if they're connected to the app or not. Also won't connect to my wife's galaxy s20 fe.
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GoanGeek
Big Cheese
Options
Galaxy S21 Series
Check permissions for the Audio hub.

Or see if removing any other Bluetooth device helps
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Members_dukPyQM
First Poster
Options
Galaxy S21 Series

I have the same Problem. It doesnt work. In the Bluetooth option it says we need a app but I downloaded audio hub and with the audio hub I can do everything.

But my phone says also I need a app. Is this a Samsung problem?

Is samsung not a compatible android phone with TB?

Screenshot_20220521-165712_Settings.jpg

Andyl
Apprentice
Options
Galaxy S21 Series
I received some more steps to try from Turtle Beach a few days ago which didn't work at first but I then turned bluetooth off on the headset and back on again and kept the button pressed to enter pairing mode and just paired and fully connected to my phone.

Here are steps to try:

Remove the Stealth 700 from your phones Bluetooth Device list if it is displayed there.
2. Clear your Stealth 700's bluetooth list by following these steps
  a. Start with the headset off and transmitter disconnected from your PC/Console
  b. Hold down the bluetooth button
  c. While continuing to hold down the bluetooth button, turn on the headset
  d. Keep holding down the bluetooth button until you hear tones play. This indicates your bluetooth devices have been cleared
3. With the headset powered on, hold down the bluetooth button until you hear "Bluetooth Pairing" prompt play through the headset
4. Look for the Stealth 700 in your available devices on your phone, DO NOT select one that ends "BLE". On some phones you will see a headset icon next to this listing.
5. Test your bluetooth audio path.