Looking for advice on what to do regarding trade in. Recently purchased an s21 ultra and trading in my s20fe to save some money. However the s21 is taking 4 weeks to arrive and just 2days after purchase I received packaging to send in my old phone with a note saying I have 14 days to return my old phone. What do I do? Go 2 weeks with no phone and not sync all my stuff? Can't call Samsung over the weekend either so any advice appreciated.
Hi @Members_b2Zw2fe ,
I have had a look at the Trade-in terms and conditions and found in section 6.1 that: "You should ensure that the Existing Device is provided to us within 7 days of receiving your New Device. If you do not send your Existing Device within this timeframe, then unless you return your New Device, Samsung will, after 14 days have elapsed after the delivery of your New Device, deduct a sum equal to the discount you receive for trading in your Existing Device from your payment card. "
You can review all these terms HERE.