Got my S21 through the Samsung trade in program been waiting for the return packaging and label for 4 weeks now already clicked on the haven't received option twice still not been sent. Now I am getting emails thteatening to charge me the full price. Cannot find contact details for anyone to chase this. Anyone else had this problem or know who I can get in touch with?
it seems everybody in the same boat please see my threads ！ my only advice is to contact 0330 7267467 and explain to them that your recieving the threatening emails ask them to send you an email stating you have contacted several times its not your fault and get written confirmation you wont be charged once u have that then just wait for your returns pack this has been the only way to do samsung/mtr groups job and cover yourself. they know this is going on so be prepared to be offered a voucher as a goodwill gesture. but dont allow them to fob you off make an official complaint and get the mtr group to be retrained in their jobs. disgusting how a multi-billion pound corperation can treat its customers with such disrespect