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trade in

(Topic created on: 12-02-2021 02:02 PM)
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Adibordoy
Pathfinder
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Hi all,
 Is there a delay on the trade in pack?
Thanks
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8 REPLIES 8
AlexGbr
Pioneer
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due covid it can be few days 🤷‍♂️
JimmyBawa
Pathfinder
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Yes there is.. You will get an email from Samsung letting you know when it's sent out! And you will have 7 days from the date you receive it to mail it back to them!
elimjan
Journeyman
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I've had my new S21ultra got 17 days.. Still not got return envelope. I've emailed help desk, at first they said it would arrive soon. I waited a few more days, then emailed them and asked them to email me return label...no reply! I've called Samsung, they also sent email to recycle, still nothing. I will make official complaint if the envelope doesn't get here by Monday.
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Adibordoy
Pathfinder
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morning, I got a text 3 days ago saying they haven't received my device
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Adibordoy
Pathfinder
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anyone received the trade-in package yet? I'm still waiting!!
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cNhecka
Apprentice
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I still haven't gotten mine, I got my phone on 29th
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TomcatTC
Navigator
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Always the case especially more around the launch of the phone and due to the current climate with covid.

Remember when I traded my S8 for a S10 and this was well after the official launch and was still getting emails saying that they hadn't received my phone from the automated system because they were 2 weeks behind in processing things and that would have been with full staff.

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Adibordoy
Pathfinder
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Anyone received it yet? I've not had a reminder email or text now for the last 3-weeks? Take it they don't want this S20?
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