trade in program

[Fergie9819]

Any info regarding the trade in, I got my s21+ and all the extra perks but nothing to send my old phone back? 

[tomeveritt · Accepted solution]

You'll get that as a normal mail letter in a couple days

[Fergie9819]

Thanks 👍🏼👌🏽

[tomeveritt]

No problem! Stay safe 🙂

[Derek60]

Same for me, no return envelope or instructions. I've emailed the upgrade team but seems EVERAST has answered the question for me

[swills9]

as others have said give it about 2 or 3 days, then after 5 or so daily emails saying they have not got your old one back yet !

[Fergie9819]

That doesn't sound too promising 😅

[swills9]

the envelope will arrive reckon Saturday latest

[strawberry cake]

@Fergie9819 @swills9 @Derek60 @tomeveritt 

hello

if returns package will not arrive on time, contact below

Samsung Recycle who's in-charge of collecting returned old phones,

0333 207 9676 or helpdesk@samsungrecycle.co.uk

cheers 😉

[StuPenguin · Accepted solution]

My wife got this e-mail just after the dispatch confirmation