16-05-2021 01:41 PM in
So I've received my new device, an S21 5G and as part of this I traded in an old android phone.
I've received two trade in emails from Samsung, and two trade in packs with two different reference numbers. Which pack am I suppose to use?
Samsung support keep directing me to MTR / Samsung Recycle - but no one responds from MTR.
I don't want to just use any pack as it'll be my luck that they'll start chasing me for not sending them the phone and then charging me £200.
Has anyone else had similar issues and what were the outcomes?