08-02-2021 06:48 PM
08-02-2021 08:10 PM
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09-02-2021 04:04 PM
09-02-2021 04:22 PM - last edited 09-02-2021 04:23 PM
Glad to hear, Matt7589! 🙂
Also, a colleague sent me this screenshot from one of their Trade-in Order Reminder emails:
That "I haven't received my Samsung Trade-in return pack, please send another...." link in the email apparently sends a prompt to the relevant team that the pack has not come through, and for them to send another; which then extends your time for trade in. The pack is sent by normal delivery and should take 3-5 working days to arrive.
09-02-2021 06:33 PM
10-02-2021 08:55 PM
11-02-2021 04:41 PM - last edited 13-02-2021 10:08 AM