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Original topic:

Trade in fault excess

(Topic created on: 12-04-2021 11:49 AM)
Carlos22
Pioneer
Options
Galaxy S21 Series
Anyone traded a phone on for a s21 and had an email from Samsung

samsung@tradeinresponse.co.uk

Saying they found a fault with the phone you traded in and you have to pay £25 excess? 
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11 REPLIES 11
WelshPaul
Helping Hand
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Galaxy S21 Series

It's a well known scam! Let me guess... Screen burn in?


My advice comes from being a UK Samsung phone user.
Current Devices:

Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
Samsung Galaxy Buds2 > Model: SM-R177NZKAEUA.

Samsung One Ui 3.1 / Android 11.
TessM
Moderator
Moderator
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Galaxy S21 Series

Morning @Carlos22 ,

the trade-in devices are inspected by MTR, have you tried to reach them to see if there is an issue with your phone? You can reach MTR on 0333 207 9676 or helpdesk@samsungrecycle.co.uk

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Carlos22
Pioneer
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Galaxy S21 Series
Thanks, got samsung looking into it for me, i just wanted to check it was genuine
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Carlos22
Pioneer
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Galaxy S21 Series
Yes screenburn
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WayneB
First Poster
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Galaxy S21 Series
Same problem, screen burn - £25.00. Not paying it, return it and i will return your phone
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Carlos22
Pioneer
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Galaxy S21 Series
Cheers Wayne, what was the response to that?
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WayneB
First Poster
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Galaxy S21 Series
Nothing as yet, but i will just return it, they have done it before aswell, same response, and then said on this occasion they would waive the charge
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antikythera
Hotshot
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Galaxy S21 Series
Fit an OLED screen, not enable pixel shift and then charge customers for screen burn on trade-ins. Kerrching...
Aklima
Troubleshooter
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Galaxy S21 Series
Hi,
I never had a problem with trade in.
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