Trade in fault excess

[Carlos22]

Anyone traded a phone on for a s21 and had an email from Samsung

samsung@tradeinresponse.co.uk

Saying they found a fault with the phone you traded in and you have to pay £25 excess? 

[WelshPaul]

It's a well known scam! Let me guess... Screen burn in?

[TessM]

Morning @Carlos22 ,

the trade-in devices are inspected by MTR, have you tried to reach them to see if there is an issue with your phone? You can reach MTR on 0333 207 9676 or helpdesk@samsungrecycle.co.uk. 

[Carlos22]

Thanks, got samsung looking into it for me, i just wanted to check it was genuine

[Carlos22]

Yes screenburn

[WayneB]

Same problem, screen burn - £25.00. Not paying it, return it and i will return your phone

[Carlos22]

Cheers Wayne, what was the response to that?

[WayneB]

Nothing as yet, but i will just return it, they have done it before aswell, same response, and then said on this occasion they would waive the charge

[antikythera]

Fit an OLED screen, not enable pixel shift and then charge customers for screen burn on trade-ins. Kerrching...

[Aklima]

Hi,
I never had a problem with trade in.