[Tips] Network Service Provider Info Update

[blackberry73]

Hi everyone! I'm based in the UK and got my S21 Ultra yesterday from Samsung's UK website. I noticed my Samsung Pay saying my device is not available in German. No access to Samsung Members and Notices in Health App in German as well. Support chat didn't help but I digged around forums and figured the problem was in the network service provider information. So my tips if you encounter this:

1. Turn on the phone with a UK sim inserted. (I think that's where things went wrong with mine initially)

If you skipped step 1 and got the problem: 

2. Turn off phone

3. Take out sim tray

4. Reinsert sim tray

5. Turn on phone

This should prompt a network service provider update and phone will restart with everything working properly now sow far.

Same situation for my partner's S21 Ultra and the solution worked. Turns out it's a common problem with unlocked phones not bought from any UK carrier and not having sim in messed up with the country specific code (I'm not a tech genius so someone with more knowledge might confirm or explain).

[smiley]

This is the 'most useful post of the day' !!  Thankyou for posting this.   I was wondering why members had spent 24 hours without working and Samsung pay was not working with German message on screen. 

This has fixed my problems... very useful 😀

Smiley

[blackberry73]

Thank you! Yes I was really frustrated when support couldn't help yesterday and I thought I got a faulty device. Glad I could help!

[Jaybee360]

Tried this on my S21 but it's not having it? EE is the network provider, bought direct from Samsung

[blackberry73]

Ah, so sorry to hear that. That's the only solution that worked in my case but support said I should try uninstalling and installing samsung pay again, wipe the app cache, wipe the partition cache from the boot menu, force stop the app. Maybe you can try these options but none helped my case. Also, after this problem was fixed I got an out of the box update (the phone was supposed to come in today). Maybe check for a software update?

[blackberry73]

Also, I'd try to resolve this and possibly even get a new phone if the problem is the same as mine as I think updates depend on the CSC and you might get those later or not at all (again only based on other forums I'm not expert at all). If you have access to the Members app you can start by creating an error report from your phone to see if developers can help (suggested by support).

[maett]

Hey Jaybee360, how did you resolve it in the end?

I'm based in Switzerland and have the same problem, but none of the workarounds here in the forum is working for me.

Thanks!

[Jaybee360]

It fixed itself the next day.

[maett]

OK thanks. I'll wait a couple of more days then before returning it I guess.