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Original topic:

There is green line in my videos when send to WhatsApp

(Topic created on: 19-12-2021 10:17 AM)
Manvk
Apprentice
Options
Galaxy S21 Series

I am having issues after updating the software for my S21 ultra.. there is a green line and poor quality for my videos when I send it from WhatsApp. The original videos are okay but when I send it through WhatsApp the green line thing will appear.. pls resolve this

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7 REPLIES 7
xSteveuk
Maestro
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Galaxy S21 Series
Hi
I believe it's an issue with the new update android 12 as just test this on my Galaxy a41 using android 11 and have no issues sending videos
AndrewL
Moderator
Moderator
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Galaxy S21 Series

@Manvk: This is a known issue with WhatsApp, and we have made the developers aware. A fix will be rolled out in the form of an app update however, in the meantime, please try reducing the resolution of the videos you capture in the Camera app, as this has been known to resolve the green line issue. 

dmcl20
First Poster
Options
Galaxy S21 Series
Is there any fix on this yet?
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Manvk
Apprentice
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Galaxy S21 Series

Hi, Thank you. Will try to do that meantime 😃

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Manvk
Apprentice
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Galaxy S21 Series

Hi, not yet. Guess have to just wait for the new update

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Deanomogs
First Poster
Options
Galaxy S21 Series
Change your video settings to UHD and the green line will disappear from the WhatsApp videos
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Folledingue
Explorer
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Galaxy S21 Series

How about the sound issue, is this going to be fixed?

 

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