So. Unfortunately my s21 ultra 5g, has been great since I had it in January, now developed a fault where the mobile network signal is none existent or goes to 'no network' frequently. It's annoying. I've tried all sorts even factory reset. It's happening with any sim I try (different carriers) and my original SIM works fine in another phone.
Anyway. I'm pretty much resigned to the fact that it needs to go in for repair. The repair process is not exactly 'straight forward' I've experienced.
I used to have a walk in Samsung repair place in a near by town, I've taken a galaxy watch there years back, it was simple. Walk in... "This is broke, please help" they help. Fix it.. the end.
I ideally wanted to take it to a service centre myself, but I spend ages running through all the checks , filling in my details, only for it to say there's a problem and I need to talk to the chat assistance. The chat assistance is basically a bot that you have to go over all the same rubbish again, just to the point of speaking to a human. I really starting to hate chat , for efficiently it's obvious the person you are chatting to is simultaneously dealing with a number of customers. Great fit Samsung, bad for the customer. If you had a face to face it telephone conversation with someone that just kept pausing for several minutes between responses, it would be classed as rude.
Anyway, chat to the person, they advise I can book a repair and try to offer me the same link to book that caused me problems in the first place that adviced be to come to chat. Ie... Stuck in a loop of automation. Then she offered me an email address of the repair place and said it might be better to email them to arrange the booking.. so I email and it instantly bounces back a unrecognised it some such. So back to chat, this time I'm given a genetic phone number... For something ? I dunno. Anyway, my confidence in my local town repair centre being able to fix my phone was dashed by the realisation that they couldn't keep their email services working, so I've ended up having to do a collection instead. I could have done the amazing doorstep repair ... But that wasn't available for my phone due to parts or something. So I need to give my phone to a dpd driver a week from now (the soonest they could do?) But I shouldn't give it to them if they don't have a box as they could be rogue ? Or criminals ? Or something ? That also fills me will ease . At some point.... Several days (10.. Possibly more) I might get my phone back.
This was all arranged, but finally I wondered if they actually knew what my phone's problem was supposed to be. She insisted they have the details from when I filled in the diagnosis.. But that was very generic to the point 'signal strength' .
Perhaps I'm overthinking this all ? Just depressing that I've got to endure a week of a broken phone, then another week of no phone, hopefully to a perfectly working phone ?