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Original topic:

Terrible Customer service

(Topic created on: 25-07-2021 12:13 AM)
skelz
First Poster
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Galaxy S21 Series
It's become so clear that Samsung's clearly doesn't understand how to care for it's customers. Outsourcing such essential service is such a big mistake, and soon it will hurt their market share. How can a company like Samsung not understand the value of its customers.

As you are not able to provide me with my phone, refund my money.. 
2 REPLIES 2
BandOfBrothers
Superuser II
Superuser II
Options
Galaxy S21 Series

Hi @skelz 

 

If you've ordered your phone directly through Samsung then if they can't supply the phone in a timeframe you find reasonable then call the Samsung Online Shop Team and they'll refund the order.

In certain circumstances your Bank Customer Services can also help with a refund if this is covered under their criteria for card payments.

I wish you all the best with this. 


Current Phone > Samsung Z Fold³ 5G.

Dudders72
First Poster
Options
Galaxy S21 Series
I endorse the comment about bad customer services from Samsung. It seems impossible to contact them. Emails sent evoke the following error message "Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system. Contact the recipient by some other means (by phone, for example) and ask them to tell their admin that it appears that their email system is refusing connections......." Phoning results in a recorded message referring you back to the website that gave you the email address and phone number in the first place. Brilliant tactics by Samsung. I know where I will take my business in future.
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