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TEMPORARY FIX FOR APP CRASHING ISSUE

(Topic created on: 22-03-2021 10:19 PM)
92307 Views
JamesCKelsall
Voyager
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EDIT: If you have arrived at this thread from anywhere other than the one titled "PERMANENT FIX FOR APP CRASHES AVAILABLE", you should visit that thread by either going to my profile and to the most recent thread, or by going to this link: https://eu.community.samsung.com/t5/galaxy-s21-series/permanent-fix-for-app-crashes-available/td-p/3... (ignore the security warning, it is a safe link to a samsung members thread). That thread is being kept up-to-date on the permanent fix.

You should only proceed with the steps below if the permanent fix did not work for you.

ORIGINAL TEXT:

The issue seems to be linked to the android system webview - uninstall the updates to the app and affected apps should work properly.

EDIT: Follow @TanjaArt's advice in the accepted solution - after uninstalling the updates you should disable automatic updates for the app until a permanent fix is released.

Go here (open in play store) https://play.google.com/store/apps/details?id=com.google.android.webview, then press uninstall. After it has finished, press the menu button in the top-right corner, and make sure "enable auto-update" is unticked.

EDIT: A small number of people are reporting that they are unable to uninstall the updates due to the app appearing as disabled, but are still experiencing the problem. Unfortunately I am not aware of any solution to this problem, and if you are affected you may have to wait for Google/Samsung to issue an update.

EDIT: @Westielle has reported that uninstalling chrome (https://play.google.com/store/apps/details?id=com.android.chrome) works for those who are unable to uninstall webview.

If Google play displays an available update for these apps but the update is failing, you will not be able to uninstall the updates through Google play. Instead, you should follow the below instructions:
  • Go to settings
  • Press the search button and search for webview.
  • Tap the "android system webview" option.
  • Press the menu button
  • Press uninstall updates
If there is no option to uninstall the webview updates:
  • Return to the search screen
  • Search for chrome
  • Select chrome
  • Press the menu button
  • Press uninstall updates
95 REPLIES 95
TanjaArt
Apprentice
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Thank you but what is android system webview please?
KirstyMilne
Apprentice
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how do you uninstall the updates?
Gary2021
Journeyman
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worked for me!
JamesCKelsall
Voyager
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Settings -> apps -> menu button (top right) -> show system apps -> search for webview -> menu button -> uninstall updates
neroodin
Student
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I have the same problem
jimS10
Helping Hand
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Go to settings go to app s press that and it should load up the image I sent you

Screenshot_20210322-221650_Settings_25600.jpg

kyymme
Journeyman
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mine is disabled
JamesCKelsall
Voyager
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Settings -> apps -> menu button -> show system apps -> search for webview -> menu button -> uninstall updates
Marmijam
Journeyman
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just worked for me- thank you for advice