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Original topic:

Still waiting

(Topic created on: 24-07-2021 11:43 AM)
TaraBravo
First Poster
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Galaxy S21 Series
Ordered my S21+ 4 weeks ago & still waiting for it. Can't get through to anyone on live chat, keeps disconnecting me after 5 mins of waiting. So frustrated!
3 REPLIES 3
LiquidSnake
Troubleshooter
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Galaxy S21 Series
If calling them ain't possible, try using the text chat feature in the samsung members app, to see where your S21+ is in the delivery process. Just click the plus icon on the home page of the Samsung Members app and select Text Chat 😁. Also, you can select the 'ask a question' option, where a moderator will be able to help you in this matter 😎.
BandOfBrothers
Superuser II
Superuser II
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Galaxy S21 Series

@TaraBravo 

 

Have you had any updates from Samsung at all ?

i.e a progress email ?

If you look at the same page you used to place the order what is the quote time now for the exact model you've chosen ?


Current Phone >Samsung Z Fold³ 5G.

Previous Phone > Note 20 Ultra 5G SM-N9860.

TaraBravo
First Poster
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Galaxy S21 Series
Hi, the order page still says processing. Order time was 2-4 weeks. No further communication from Samsung.
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