I purchased a Samsung Galaxy S21 Ultra in February 2021 through Samsung Finance.
One day out of the blue my phone screen just went black, and after contacting Samsung Technical Support and troubleshooting the issue, Samsung admitted to me that this was a common issue with the S21 Ultra and that I would have to go through an RMA process. I was informed, after I verified my serial number that I was in warranty and so I shipped my Samsung out for a screen replacement.
Today I was called by Samsung informing me that my device was actually our of warranty and I was charged $205 dollars for the repair. I still have 6 months of payments left on my phone.
Being that not only was I misinformed about the warranty from Samsung (OF WHICH I HAVE EMAIL PROOF), I feel I was mislead into sending my device.
If you want to roll the dice with a device that clearly (commonly) can't last even 2 years of use without defecting, be my guest. But I would STEER CLEAR of the Samsung Galaxy S21 Ultra at all costs.
In the Uk Samsung apply a limited 2 year manufacturers warranty on their phone's.
I'd expect the same cover in your region @bluefog03
To confirm > Check the T&C's and Small Print for the warranty in your region.
It'll be on the Samsung Support Page for your region.
Please let us know what it says 👍
The only time Samsung should present a charge for repair other than out of warranty is if the phone is damaged in some way, and has to be repaired to bring it back to warranty level criteria to then carry out the screen replacement your needing.
If the phone was in pristine condition then contact Samsung in your region to provide proof of purchase to show it's in warranty.
I wish you all the best.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "